Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

For Customers in Canada:

Orders will be shipped the same day (except Sunday orders). We promise to deliver your product within 12h to 72h (based on product warehouse location and buyer location). You will get a tracking reference number for your shipment within 24 hours (excluding Sundays).

For any damage, lost or missing contents, DOKAN will solve it with the shipping company without any responsibility for the buyer.

For Customers in North America (excluding Canada):

Orders will be shipped the same day (except Sunday orders). We promise to deliver your product within 2 to 5 working days (based on buyer location). You will get a tracking reference number for your shipment within 24 hours (excluding Sundays).

For any damage, lost or missing contents, DOKAN will solve it with the shipping company without any responsibility for the buyer.

For International Customers (excluding North America):

Orders will be shipped the same day (except Sunday orders). You will get a tracking reference number for your shipment within 24 hours (excluding Sundays), and including estimated delivery date.

DOKAN will show the estimated shipping fees on the checkout page.

For any damage, lost or missing contents, DOKAN will solve it with the shipping company without any responsibility for the buyer.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Yes sure, that is one of our unique services and it’s totally free. But please make sure to check the warranty page carefully before you choose to personalize your product as there are some restricted return rules for personalized orders.

Please check our warranty page for more details here: https://dokan.ca/policies/refund-policy

Unfortunately, we don’t sell sealed brand-new products and only specialized in reselling second-hand and open box products. So, the warranty, return, and refund policies are slightly different than those shops that only sell sealed brand new products. Please check warranty policy
details here: https://dokan.ca/policies/refund-policy

Simply fill DOKAN “contact us” form providing your contact info. One of our experts will contact you very soon and help you with whatever is needed.

Yes, please don’t hesitate to call us at +1 (438) 725 311 (from 9 am to 8 pm EST Time Zone)

Yes, feel free to contact us using the small chat bubble to the right-down corner.

DOKAN Store is owned by GO2GLOBE Inc company. It’s a Canadian company with head office in Montreal.

Address: office # 627 at 111 Rue Chabanel Ouest, Montreal, QC, Canada, H3M 2S3

Our warehouses are currently in Montreal, Toronto, and Ottawa.

We plan to expand soon to have warehouses in British Colombia and Alberta.

We have so many different resources. We have very well-established relations with suppliers all over North America. We buy from:
- Individual sellers as we are well known by our customers for buying all second-hand tech products
- Replacement by buyers
- Retailers Stock Clearance and Returns
- Directly from the main brands
- Companies’ clearance stock when they decide to renew their equipment
- Other commercial resellers
- Government Auctions
- 3rd party Auctions
- Refurbishment Companies

You can contact us directly and we will be glad to fulfill your needs.

Yes, we have some other commercial channels in Canada and overseas.

We do it rarely as we always buy the products in “As New”conditions. It’s more like upgrading the products when needed.